US Roaming package for Spouse as gift-pay with my account.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: roaming add-ons

Any idea if I can add and pay (via my account) for a roaming package for my husbands koodo account - trying to do this as a gift while we are traveling.
Photo of Tanya

Tanya

  • 160 Points 100 badge 2x thumb
  • generous :)

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
If you are on a monthly account not prepaid you can. just sign into your self serve, go to addons and you should be able to pick whatever add on suites your travelling needs
Photo of Tanya

Tanya

  • 160 Points 100 badge 2x thumb
Thanks Chad! I am on monthly but I am looking to add/and pay for roaming on my husbands phone, not mine.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
okay, you may have to call for that, or make up some reason why u need to check his bill, get him to sign in into his account or something, and then do the add-on. If your on a shared account you should be able to do it with Customer support
Photo of Tanya

Tanya

  • 160 Points 100 badge 2x thumb
Thanks again! We are on separate accounts - but I like your thinking! I might have to grab his phone when he's not paying attention and add the package. Then I'll just make the payment on his account. Thank you!
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Not a problem Tanya! Glad i could help!
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Tanya! Just to clarify, roaming is only available for postpaid services (not prepaid).  You can definitely text or add the option on his phone through self-serve. Do note that he will receive a default text message when he enters the US about the roaming pay per use rates even if a package is added on.  More info about our packages can be found here -> http://koo.do/trvllng . Hope this helps :)
Photo of Tanya

Tanya

  • 160 Points 100 badge 2x thumb
Thank you Melissa! Yes, we both received the texts heading into the US. We both decided not to add the packages as we were only over for a couple of days. Thanks for responding though.

This conversation is no longer open for comments or replies.