US data fees charged while in Canada.

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  • Updated 2 months ago
Hello. I was charged US data fees when I was not in the US. I was in Victoria, BC but did notice that my phone switched to AT&T as a provider at one point, being that Washington was just across the ocean. I am wondering if this can be fixed as it doesn't make sense to be charged for US data when I was still in Canada :)
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Andrea Johnson

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Posted 2 months ago

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Allan, Mobile Master

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Yes, you can contact Koodo via facebook or twitter to talk to them about this.
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Goran, Mobile Master

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You'll need to send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out. You can also changed your network selection mode to manual and select Koodo and that'll force your phone to stay on it and not connect to any American towers
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Andrea Johnson

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I don't have FB or Twitter so I imagine I will have to phone in and wait :) Thanks for the replies. And thanks for the tip on changing the network to Koodo. 
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Allan, Mobile Master

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Yes. You can also go to https://koodomobile.com/chat and request a callback.
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srlawren

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@Andrea you can prevent this from happening:  The exact process varies from phone model to phone model, but go into your phone's settings and find the network settings, and you can change your network selection from "automatic" to "manual".  It will scan for a short while then give you a list of networks you can manually choose.  Choose Koodo, and your phone will not roam over to AT&T going forward.

Do note that if down the road you travel to the US and want to make use of roaming, to reverse the procedure and change it back to automatic for the duration of the trip.