US charges

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  • Updated 3 weeks ago
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I was recently in the US for 10 nights.  I decided to use the add ons of $5/20MG and $5/100 outgoing texts.  My trip went over 2 different billing cycles and I was charged $10 for June and $10 for July - I questioned Koodo and was told it's per billing cycle but for years I have called in and they always reverse one months of charges.  I barely used any of the services for the first bill as it was only 2 days - fair??
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John

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Posted 3 weeks ago

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Goran, Mobile Master

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Well that's nice of them. They weren't obligated to do so. You paid for the pay per use allotment and you can use one SMS or 100, it's up to you. The alternate is easy roam rates. I think you came off better in the end still.
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Goran, Mobile Master

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They can set whatever rules they want. I'd like to see it have no expiry but that's just not a thing in this case. You only see that on prepaid plans or recurring monthly add-ons.
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Mats

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@John - I see what you mean and I agree with you. Unfortunately they go by a billing cycle which in your case doesnt work for you at all. IMO they should last for a month instead of only lasting till your billing cycle ends.
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Dennis, Mobile Master

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At the end of the day, I believe that you were aware of how the pay per use charges work.

I also agree that it would be nice if koodo implemented this independent of billing cycles. This would be a great idea for future roaming options.
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John

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I just think that they should update their website or update the text that they send to you stating that it is per billing cycle and it is not really $5/100 outgoing texts...I paid $5 for about 10 texts in my first billing cycle...Lesson learned - pay it and move on haha
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Dennis, Mobile Master

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A great suggestion and philosophy