US Add-on Data

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  • Updated 1 year ago
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I tried to get a US add-on when I was there last week. The data would not come up even though I chose 3ALL. How can I get re-imbursed?

LG phone, New Brunswick customer, monthly plan, travelling in Maine

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Jayne Bettle

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Posted 1 year ago

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Robert, Mobile Master

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Hello Jayne,

If you used minutes and texts, I'm afraid you can not get reimbursed. In order for the data to work when travelling, you need to activate data roaming in your phone. This feature is diables by default in order to save you money while travelling.
(Edited)
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Chad Burr, Mobile Master

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Data roaming is disabled on your phone by default but you can easily switch it back on through your settings menus

Koodo doesn't guarantee service while roaming. They can't because they don't own the networks you'll be roaming on. And Maine can be hit or miss in certain areas, with some areas only serviced by regional carriers.
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Jayne Bettle

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If that was the case 3ALL shouldn't have been an option. It costs $10 more when you want data included.


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Allan, Mobile Master

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Koodo doesn't know where you are travelling so they can't "make it an option or not". As well, in the nitty gritty it states that service may not be available.
1. Includes international text messages while travelling within the U.S. Availability of service to international destinations will vary by country and is subject to change without notice
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David, Mobile Master

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All the plan does is offer a discount. It does not affect your phone's ability to roam at pay-per-use rates.
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Jayne Bettle

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I got  message saying something to the effect that data had to be on when I left my home region. Not sure exactly what it was. This would suggest that there was a setting that had to be changed BEFORE I left NB. Is that a fact? If so, and it was obvious that I didn't use data. I should only be charged $20 not $30.


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David, Mobile Master

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I didn't use all the free km on my rental car. Do I drive in circles around the parking lot at the airport to use them up?
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Jru Gordon

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That's usually what I do
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Jayne Bettle

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Not necessarily. But at least you had that option.

If you paid for a car that had a larger capacity for luggage (with free kms of course) and they didn't give you the key to get in the trunk, you might be upset too.

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David, Mobile Master

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Koodo did not prevent you using data.
If you chose to put your bags in the back seat because you couldn't find the trunk release, that is not the rental agency's fault.
(Edited)
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Allan, Mobile Master

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You said you recieved a message telling you something had to be changed. So by the sounds of it Koodo "gave you the key to the trunk".
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Jayne Bettle

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if it had been my choice I would agree with you.

It was blocked. Because I had left my home network before I put the add-on on.

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Chad Burr, Mobile Master

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I have to enter data roaming like this on my iPhone...there is a similar switch in android

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