Upgrading phone

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  • Updated 1 year ago
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Want to upgrade my phone to a Samsung S5 Neo...Koodo has the phone available for new service or for my wife's Account bu it doesn't show up for me! I have a positive balance on my tab.
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Randy

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Posted 1 year ago

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Ranjan, Official Rep

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Hey Randy - a few other customers flagged similar issues this weekend and our team is working on getting this fixed. It seems the positive TAB balance is somehow messing with the system, hence why you're not seeing the phone (assuming you're referring to your phone number ending in 78, correct?) We're hoping to get get things sorted asap, and someone will contact you to make sure you're able to take advantage of this promo. We'll make sure you don't miss out :) Thanks for your understanding!
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Randy

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Correct...It is my phone xx78.
Thanks for the update.

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