Upgraded to a plan with unlimited messaging. Still being charged for unlimited messaging add-on from old plan.

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  • Updated 11 months ago
Old plan had to have an add-on for $5 unlimited messaging.  Upgraded plan had this included but saw that there was still the charge for the old $5 addon in addition.  So, it was like being charged twice for the same thing.  Wondering why old add-ons don't get cancelled when plans are upgraded? Especially, when they no longer apply to the new plan. 
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Ken

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Ken, is this your first bill after the plan change, if so you'd be charged a part month for the addon up until you changed your plan. Or is the charge on there twice if it is your first bill since the change?
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Ken

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The billing isn't the issue. I can understand if there needs to be partial billing for old services. The add-ons, however, still appear on the plan, unchanged. 
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Dennis, Mobile Master

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The system is pretty simple.  It is also an add-on that is no longer available, so once it is removed it cannot be added back on
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Ken

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Why would I want to add it back? The new plan already has unlimited messaging, Dennis. If the system can't delete old redundant add-ons, then it might need a bit of upgrading to smarten it up! 
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Dennis, Mobile Master

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They could definitely use more upgrading, but that comes with a cost and Koodo is a low cost carrier
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Goran, Mobile Master

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Hmm that's interesting. I guess the system doesn't recognize redundancies? You can send a private message to Koodo via Facebook Messenger or DM via Twitter to have it sorted out and the refunded
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Ken

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I'll try messenger. Thanks
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Ken

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Finally received a response this morning. It seems as though add-ons are a separate entity according to their system. Plans are one thing and add-ons are another. Changing plans does not affect add-ons even when there is a redundancy.