Upgraded phone and now get 1GB less of data than I had before.

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  • Updated 2 years ago
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I had an extra GB of data added on during a Christmas promotion last year. I just upgraded my phone and now that extra GB is gone. I explicitly stated when I got the new phone that I did not want my plan to change. How do I get that back? 
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Posted 2 years ago

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Photo of Ian.Watson


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You had an expired plan, no doubt and this will be a problem. Call customer service and ask to escalate the call to a supervisor. When making any change that may have been the trigger to end your plan. Perhaps an agent made a move that failed to grandfather your plan.
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Bernard, Official Rep

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@ Daryl Why do you think you lost it? Of your three lines only the one ending 67 has the bonus data from last year. It's still on it.