Upgraded phone and now get 1GB less of data than I had before.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I had an extra GB of data added on during a Christmas promotion last year. I just upgraded my phone and now that extra GB is gone. I explicitly stated when I got the new phone that I did not want my plan to change. How do I get that back? 
Photo of DarylW

DarylW

  • 70 Points

Posted 2 years ago

  • 1
Photo of Ian.Watson

Ian.Watson

  • 262 Points 250 badge 2x thumb
You had an expired plan, no doubt and this will be a problem. Call customer service and ask to escalate the call to a supervisor. When making any change that may have been the trigger to end your plan. Perhaps an agent made a move that failed to grandfather your plan.
Photo of Bernard

Bernard, Official Rep

  • 80,822 Points 50k badge 2x thumb
@ Daryl Why do you think you lost it? Of your three lines only the one ending 67 has the bonus data from last year. It's still on it.