Upgrade plan to a 0 tab plan, but I have a tab Balance

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  • Updated 3 weeks ago
I want to upgrade my plan to the current promotion, 45$ for 2gb and unlimited calling but I currently have a tab balance. If I select to pay it off on my next bill, can I upgrade my plan NOW (its limited time offer). When I log into my Koodo self serve the plan I want to shwitch to is not shown because I have a tab balance. If I select to pay off my tab (says will be added to next bill) can I immediately upgrade to this new plan that requires a 0 tab balance. What if the limited offer expires before my next billing date?
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Jordan

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Posted 3 weeks ago

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Dinh, Mobile Master

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Hi Jordan,

What type of Tab do you have?, you could switch to the same Tab plan in your selfserve without paying the Tab.  I believe the $45 is available for Tab Medium and Small.
(Edited)
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Goran, Mobile Master

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Yes absolutely. You can do tab medium with the 45 dollar plan .
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Jordan

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Thanks for the replies. But my problem is, I want this plan, see photo below. When I am logged in and I I select to change my plan, the plan I want is not available. I have also posted a picture of the plans that are available when I select to change my plan. 




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Mats

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With your current plan you should be able to switch without paying off your tab because your plan now is the same price as the plan you want to switch to.

Also strange why only tab large plans are showing for you when you try and switch.
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Dennis, Mobile Master

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Log into your self serve and you should be able to see it when you change your plan
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Dinh, Mobile Master

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@Jordan: The Showing of Tab large is likely an error somewhere in Koodo selfserve. I checked myself and saw this also. I would suggest you send a message to Koodo facebook and ask them to look into this. I will flag this with Koodo also.
(Edited)
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Deb Achen

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Can anyone tell me what a Tab cost is? I am looking at switching to this plan from PC Mobile, but I do not know what Tab costs are?
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Dennis, Mobile Master

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It's like an interest free payment plan for your phone.... That is if you don't go tab L or XL
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Deb Achen

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Thanks, duh on my part. I already own my phone. I am considering switching from PC Mobile to this $45 koodo plan given It is only $5 more for the 2 GB data than my $40 PC Mobile plan that costs $11 for data used up to 500 MB. It looks like the koodo offed is all free unlimited phone and long distance across Canada and unlimited texts in Canada and to USA, the same as my PC Mobile, and the companies are merging in any event. Trying to figure out if I even need a new SIM card when I own my unlocked phone?
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Dennis, Mobile Master

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Unlimited text is international.

I'll ask our koodo contact about if you require a new sim
(Edited)
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Deb Achen

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Thanks
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Dennis, Mobile Master

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Yes I have confirmation that you will require a new sim