Updated credit card info before due date for auto top ups, but still showing "expired" several days later. How long to register payment?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions // Old Tab

I've updated my credit card info before billing due date for automatic top ups, but my service is still showing "expired" even several days later. How long does it take to properly register? I can't even retrieve my phone messages.
Photo of Sandi Jones

Sandi Jones

  • 72 Points
  • Frustrated

Posted 3 years ago

  • 1
Photo of Nabil

Nabil, Employee

  • 6,866 Points 5k badge 2x thumb
Hey Sandi,

In order to verify this modification, you should directly contact the customer service. There is no charge for this kind of request. Please dial *611 from your Koodo phone.

Thanks

This conversation is no longer open for comments or replies.