Unwanted Upgrade

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  • Updated 4 years ago
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I purchased my phone and set up my plan in June 2012, before there was only one sized tab. After the tabs changed, I checked my tab online and say that when the tab sized changed there was an upgrade listed on my tab and $68 dollars was added to my tab. My tab was at about $85 and now it is well over $100. I never said 'yes' to the upgrade, and yet it still happened, and now I have to pay more off my phone than I should. Why did this happen?
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Katie Batenburg

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Posted 4 years ago

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Jonathan I, Mobile Master

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That's weird. Are you sure its not a positive balance? What message does it say next to the change? Any chance you can show us a screenshot?
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Daniel Gunn

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Hi Katie,

That seems like it was a system error, if you haven't upgraded to a new phone then your account shouldn't have reflected an upgrade. I'd suggest calling customer service and see what they can do to rectify the issue. Dial *611 from your Koodo phone and press 0 a few times to bypass the automated system and speak with a rep.

Hope your issue gets resolved
(Edited)
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Katie Batenburg

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I don't know if you can see the picture but in June 2013 it says upgrade, $68 and then on the right it says redemption

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