Unverifiable account

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  • Question
  • Updated 2 years ago
  • Answered
When I log into my prepaid account it tells me my email is unverified and I click the link for it to send me the verification email, but the email never comes. I've had the account for years and I never needed to verify after the initial set up before, now all of a sudden I do, and it won't let me.
Photo of Chantelle


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  • slightly annoyed

Posted 2 years ago

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Photo of Mayumi

Mayumi, Mobile Master

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If it was working for years and sopped working all of a sudden, it could be system hiccup.
try clearing your browser's cache, cookies and history then try again.
If it doesn't work, call Koodo *611 from your phone and option 6 for tech support.

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