Unsure how to pay first bill ATB (No Credit Card)

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  • Updated 6 months ago
I need to pay my first bill, charged Jan 16, for $51. My problem is I don't have a credit card and I can't figure out how to manually do a first payment. I have pre-auth. payments setup for the next billing cycle, but I don't want to miss or be late on paying. 

I bank with ATB with online banking. I'm attempting to go to "Manage Payees" --> Add "Koodo Mobile" as a Payee, then adding my Koodo Account Number in the Account Number box. I then get the error on the ATB site: "The specified account number does not match the account number format provided for this payee. Please review the account number as it appears on your current statement and try again."
Image of issue on ATB https://i.imgur.com/ziqcBSt.png

I believe I need to pay by Feb. 12th before late fees. Can I get some insight on this issue? Thank you.
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Leon A

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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Leon, have you tried dropping the repeating zeros off the account number to fit the format the bank will accept
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Goran, Mobile Master

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ATB uses a 9 digit account number vs the usual 8. Youll need to send a private message to Koodo via Facebook Messenger or DM via Twitter to get the 9 digit version for you.
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Leon A

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i'll try that with twitter