unsubscribing from add-ons

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  • Question
  • Updated 2 years ago
  • Answered
trying to unsubscribe from add-ons. un-checked the add-ons, clicked 'confirm', and the page re-loads with the add-ons re-checked. help!
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Kathleen Tamming

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Posted 4 years ago

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Try another web browser, if persists, you may have to call customer service to remove. *611 from the phone is a free call.
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Ivan, Mobile Master

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Clear your browser's cache:

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Jorden, Mobile Master

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Also what add ons are you trying to remove?
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Millie Junop

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I am dealing with the same thing. I am trying to remove the 1.5 GB for 10$ off my cellphone and I am getting a message saying that there has been an error. Help!
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Mayumi, Mobile Master

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How did you receive this add-on?  
Is it listed under the add on when you log into self serve?
It seems this is a one of their promo add-on( only selected customers received it).
1.5 GB for 10$ is pretty good deal.  But you might need to call in to remove it if you don't need it for sure...
*611 from your Koodo phone, option 5 > and press 0.
Tell them you can't remove it through self serve. They will help you.
But remember. You might not get this offer again (I never receive it... :(   )