unreadable SIM card?

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  • Question
  • Updated 4 years ago
  • Answered
I am trying to set up my new phone-but when i put my SIM card in, it doesnt read it. am i doing something wrong? or do i need a different SIM card?
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Dayna Flewelling

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Dayna,

So many things can be wrong, what plan did you get? What phone? How did you activate it? I know many questions but it helps troubleshooting to tell us all the details :D
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Dayna Flewelling

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My phone is the Samsung Ace 2X, it is a refurbished and prepaid phone. i am on a 15$ per month plan (unlimited text) and i activated it online through the koodo website-thanks for responding!
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Daniel Kim, Mobile Master

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Maybe a damaged sim reader?
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Dayna Flewelling

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ya thats what i think :/
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Daniel Kim, Mobile Master

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You can return the phone within 15 days but try popping in another koodo sim just to make sure it's not the sim that is faulty.
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Timo Tuokkola, Mobile Master

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Make sure the sim is in the right way around as well. Notched corner on the battery side, facing the outside edge of the phone.

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