Unnecessary charges on bill

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  • Question
  • Updated 3 years ago
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Hi there, I recently switched my plan using the Self Serve online tools. I paid off the remainder of my tab immediately, the same night yet, the tab remainder still shows up on my next monthly bill. Also, I was paying $10/month towards the tab, but now it's entirely paid off (paid off remainder when I switched my plan) but there remains the $10 charge on my bill. That's a total of $74 or so on my bill that shouldn't be there. Who can I contact about this?
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Mike Carter

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  • upset/confused

Posted 3 years ago

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Bernard, Official Rep

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Mike, what province are you in? Is the account under your name?
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Mike Carter

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The account is under my name. I started the account in New Brunswick and then moved to British Columbia.
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Mike Carter

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Hm... on second thought the account actually might be under my mothers name
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Bernard, Official Rep

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Same last name? Is the account address in New Brunswick? Trying to find your bill to see what's going on.
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Ahmad

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From "the account is under my name" to the account being in a different name, different province....lol
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Bernard, Official Rep

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Ok. I see there are 2 numbers on that account Mike. The one ending 9979 has its tab paid off and now it's at zero outstanding.
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Mike Carter

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perfect. So I will ignore the $10 charge and the remaining charge on the current bill for the tab. Thanks. AHMAD: This has given me an opportunity to look into how messed the account is! Mother got her two sons phones, two sons moved, one left Kodoo... it's all really messy.

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