unlocking a phone for international travel

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  • Updated 5 years ago
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unlocking my iphone. I had koodo unlock my iphone before I left Canada. Now I'm in Mexico trying to get my Mexican Sim card to work - they tell me my phone is still locked. Is there something else I need to do to get my phone unlocked?
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Byron King

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Posted 5 years ago

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Myke

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As long as a Koodo agent sent the unlock request & you did the back up and restore, the unlock should work.
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Ivan, Mobile Master

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And the restore must be performed via iTunes (PC or Mac). The iTunes has to be up to date and there must be an active internet connection.
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Byron King

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I'm a 50s guy. How do I find my way through itunes to do that
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Byron King

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i'm on a PC
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Myke

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You'd have to look through the Itunes menu for a back up & restore.
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Ivan, Mobile Master

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