Archived and Closed
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I've received conflicting advice from the customer rep from a Koodo outlet and then a customer rep via the phone. Quite irritating considering the attitude of the customer rep in-store (A condescending, ill-informed brat at the Dufferin Mall location) but that experience was redeemed by the courtesy of the customer rep via the phone.
I just want to confirm the procedure for unlocking a non-koodo phone and then activating it on my existing phone plan:
1) Unlock the non-koodo phone with its current provider or online (Any recommendations for online unlocking services?)
2) Buy a new micro/nano SIM card if needed for the new phone (Current phone is changing from Samsung Galaxy Ace to an iPhone 4, so I am guessing a new SIM will be needed?)
3) Head to self serve --> Mobile Phone --> Swap phone. Enter in phone details to activate the phone for use on the existing plan. (Are there any additional fees that I should be aware of as a result of swapping phones?)
Is this procedure correct? Could someone confirm please?
Thanks very much!
Tired of commuting around the city just to be misinformed