Unlocking phone, activating on existing plan??

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  • Updated 4 years ago
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Hi there,

I've received conflicting advice from the customer rep from a Koodo outlet and then a customer rep via the phone. Quite irritating considering the attitude of the customer rep in-store (A condescending, ill-informed brat at the Dufferin Mall location) but that experience was redeemed by the courtesy of the customer rep via the phone.

I just want to confirm the procedure for unlocking a non-koodo phone and then activating it on my existing phone plan:

1) Unlock the non-koodo phone with its current provider or online (Any recommendations for online unlocking services?)
2) Buy a new micro/nano SIM card if needed for the new phone (Current phone is changing from Samsung Galaxy Ace to an iPhone 4, so I am guessing a new SIM will be needed?)
3) Head to self serve --> Mobile Phone --> Swap phone. Enter in phone details to activate the phone for use on the existing plan. (Are there any additional fees that I should be aware of as a result of swapping phones?)

Is this procedure correct? Could someone confirm please?

Thanks very much!

Sincerely,

Tired of commuting around the city just to be misinformed
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Michelle Tran

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Posted 4 years ago

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Robert, Mobile Master

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1) Unlock the non-koodo phone with its current provider or online (Any recommendations for online unlocking services?)
-> Yes it is correct. I've been looking on ebay for unlock codes. But it depends on the phone you have.
iPhone = go with provider because cheepest way. You will not find something cheaper then 35$ for an iPhone unlock.

2) Buy a new micro/nano SIM card if needed for the new phone (Current phone is changing from Samsung Galaxy Ace to an iPhone 4, so I am guessing a new SIM will be needed?)
->Yes, new SIM from Koodo will be needed unless you cut it. What you need is a MICRO-SIM

3) Head to self serve --> Mobile Phone --> Swap phone. Enter in phone details to activate the phone for use on the existing plan. (Are there any additional fees that I should be aware of as a result of swapping phones?)
-> Yes, this is correct. No additional fees
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Khaleila

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Hey Michelle,

Thanks for reaching out. The answers provided by Robert and Joshua Su are correct. I am glad that the rep over the phone was able to restore back your faith :). However, as for the rep at the store, this type of behavior is not accepted and we'd like to take a look into this. Would you mind sending us an email to: http://koo.do/YqucV0, please include the date, time,name of person (if you have it) and location once again. Thank you.

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