Unlocking iPhone 5 via koodo customer service

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
hey guys, 
I callled koodo customer service to unlock my iPhone 5, shortly after they send an email saying .

- If you have a SIM card from another carrier:
  1. Remove your current SIM card and insert the non-Koodo SIM card
  2. Complete the setup process 
- If you encounter any issues unlocking your iPhone with the instructions above:
  1. Back up your iPhone
  2. Restore the iPhone to factory settings
  3. Restore your iPhone from the backup you just made
I tried both of that ^

and its still not working, i used a rogers sim to test,  is there anything else I can try ?
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,012 Points 20k badge 2x thumb
Try rebooting the phone without a sim in it
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
I did, and nothing happened, am I suppose to do some settings?
Photo of Dennis

Dennis, Mobile Master

  • 181,496 Points 100k badge 2x thumb
So your Koodo sim works and your Rogers sim still does not connect?

Can you verify that the Roger's sim works?
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
Yes Rogers sim woks, I've an active line.
Photo of Dennis

Dennis, Mobile Master

  • 181,496 Points 100k badge 2x thumb
Then I would call Koodo back.  In my opinion, the unlock did not go through if you tried everything it said in the email.
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
ok
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
I called koodo, they are having a system outage..
Photo of Knight0011

Knight0011

  • 110 Points 100 badge 2x thumb
Yeah, whenever the phone is not unlocked in the apple system, but you won't be able to complete the unlocking process which involves the steps Koodo gave to you.
Photo of Julie

Julie, Company Admin

  • 2,344 Points 2k badge 2x thumb
Hey Eric! If you are having some issues or are getting this type of error message "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your
iPhone or visit a supported carrier store
." You can try to restore your iPhone to factory settings and then restore your phone from a backup. 
Let us know if this works!
(Edited)
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
I did that Julie. didn't work
(Edited)
Photo of Melissa

Melissa, Employee

  • 11,708 Points 10k badge 2x thumb
Mmm sounds odd! What's the error message that pops up when inserting the Roger's SIM card?
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
no network
Photo of infamousone

infamousone

  • 620 Points 500 badge 2x thumb
I would try going to:

General --> Settings ---> Reset ---> Reset Network Settings


Be aware, this will reset the network settings. Meaning that all WiFi passwords (if automatically saved will be unsaved), that's the only real issue that it will have - assuming you know your WiFi password, there's nothing to lose by trying it.
Photo of Ivan

Ivan, Mobile Master

  • 95,796 Points 50k badge 2x thumb
What method of factory reset have you tried? iTunes or on the phone?
Photo of Ck

Ck

  • 200 Points 100 badge 2x thumb
both
Photo of Ivan

Ivan, Mobile Master

  • 95,796 Points 50k badge 2x thumb
I've had issues recently with an iPhone unlock. In my case, it was Apple that was slow in adding the IMEI to the unlock whitelist.

Since it's been a few days now, chances are that something wasn't processed right. I would call customer service again to make sure that the unlock was processed by Apple (they can see if it's pending or complete). Delays aren't unheard of, but it's never been days (to my knowledge).

But before you place the call, please make sure that both your iPhone and iTunes are up to date. If either isn't running the newest software, the unlock will not complete.

This conversation is no longer open for comments or replies.