Unlocking a phone from a cancelled account

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  • Updated 2 years ago
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  • (Edited)
I am a Koodo customer, and I have a locked Koodo iPhone 5C from another Koodo account that has been closed. Would I be able to have Koodo unlock the phone even though the phone was purchased under a different Koodo account?
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quasarito

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Quasarito,

As long as it was a Koodo phone, then yes you can get it unlocked by Koodo. Now, you will need to have it active on your account once (put your sim card in it for 10 minutes), then you can call Koodo for the unlock.
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Ivan, Mobile Master

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I always had them unlock via IMEI, often without the phone ever having been used on my account.
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quasarito

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Thanks!