Unlocked Rogers phone now wit koodo can't receive calls

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  • Updated 2 years ago
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  • (Edited)
I unlocked my HTC one m9 from Rogers, switched companies to koodo and now I can't receive any calls, I can text and call other people but I'm not receiving calls it says 8uv1 the number cannot be completed as dialed...please help
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Jenn Daguiar

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Posted 2 years ago

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Goran, Mobile Master

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How long has it been since you switched? Reading into the error code it appears to be a thing called a "translation table issue" that can happen and it requires Koodo to update it to have the ported number added to their system, and necessities calling customer support to open a ticket. There's not much I could find searching for it besides that.

Also have you tried pulling out your sim, retarting your phone, toggling network/airplane mode etc etc?
(Edited)
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Jenn Daguiar

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I unlocked my phone 3 days ago and just signed up for koodo yesterday, I have tried everything you suggested with no luck, I just called customer service they sent a ticket over to some other technical support people but they won't respond till tomorrow. I'm also thinking its a porting issue ...guess we will see tomorrow ..thx :)
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Chad Burr, Mobile Master

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It can take 24 hrs for the system to fully complete a port on either koodo or Rogers side. The systems have to update the main phone servers as to what to do with incomming calls. I do believe koodo systems update at midnight.

As this is now after midnight, I think you should see that everything works fine now.
(Edited)
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Jenn Daguiar

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Thx soo much.. everything seems to be good now. I can receive calls!!
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Goran, Mobile Master

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I'm glad that it's working now! Sometimes it takes a little longer than usual but in the end it should work out fine.

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