Unlock

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  • Question
  • Updated 1 month ago
  • Answered
i need unlock code for my wireless phone
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Imei Codes

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Posted 1 month ago

  • 1
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Paul Deschamps, Mobile Master

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Log into self serve and under device there should be an option to get an unlock code. Have the phones IMEI ready to put in
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Imei Codes

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356454064181885
354239060390727
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Paul Deschamps, Mobile Master

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Not here on tour koodo self serve account
(Edited)
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Goran, Mobile Master

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You need to go in your self-serve as Paul said to get your unlock code. We cannot do it here
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Dennis, Mobile Master

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If you are not a koodo customer and do not have access to self serve, you need to send Koodo a private message via facebook or twitter
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TJ Smith

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Gents, 
last night I had to call *611 to get the unlock code of my gf A5, the section on self-serve for getting the unlocking code gave me an error msg stating to call Client care.

Sometimes the best and fastest way to do it is to call customer service
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Paul Deschamps, Mobile Master

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We are supposed to try and direct ppl away from calling customer care as much as possible but you are correct it is indeed the quickest way sometimes.
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TJ Smith

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I try my best Paul, to reach that goal of resolving the issues without customer service involvement. I see Client care as last resort for anything we discuss in the community forum.

One idea floating around lately is having a secure "Live Chat" system (access with self-serve creds or part of self-serve) for existing clients and a "Open Live Chat" for people needing more infos and having specific questions. Others companies here and abroad are doing it.

Live Chat + Koodo Community could reduce last to client care by more then 50% of actual volume. 
(Edited)
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TJ Smith

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I know Koodo use FB/Twiter but after the fiasco of data breach with FB an in-house secure (over 128 bit encryption) "Live Chat" sound way better.
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Paul Deschamps, Mobile Master

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Yeah we've brought up live chat to head office and they instead went with an AI chat bot. I agree though live online chat would be great
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Ranjan, Official Rep

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Koodo Assist is something we've been building on and improving over the past year. Quick and direct responses to most common questions, and when it's unable to provide a resolution, it helps connect you to a rep. Give it a whirl @ Koodo.com/chat
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Paul Deschamps, Mobile Master

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I had no idea it connected you to a Rep now as well, that now makes perfect sense. I was going to say its kind of redundant to what we do here but with that layer added it bring it to a whole other level especially with user specific account Integration.
(Edited)