unlock iphone SE

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Hello I am a koodo monthly customer. I have requested the unlock of an Iphone SE before my trip to Brazil in order to use my phone while on holidays.
- on the phone the agent said the phone was unlocked/ tried finishing unlocking with itunes and was not able to see "your phone is unlocked"
- tried another chip from rogers and it showed phone still locked, called koodoo again agent said that the phone is unlocked on their end. Now I am in brazil still with a locked phone and I am unable to call koodo. Can I have an alternative method to speak to an agent?
how can i proceed with unlock without having to call customer support long distance?

thanks
Photo of Laís Leal

Laís Leal

  • 142 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Official Response
This ones