Unlock Iphone

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  • Question
  • Updated 3 years ago
  • Answered
I inquired unlocking my iPhone today afternoon and the guy said he will send email with instruction but I have not received any email and text from Koodo. Why they do not send it right away and how long usually does it take to unlock phone?
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Jinsil Park

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Posted 3 years ago

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Chad Burr, Mobile Master

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Is this a koodo iPhone?
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Jinsil Park

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yes I got this phone from Koodo and called to Koodo customer service centre today.
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Ivan, Mobile Master

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Here's your instruction:

1. Back up your iPhone (via iCloud or iTunes).
2. Connect your phone to a PC or Mac.
3. If your iTunes prompts you to update, please do so.
4. Perform a factory reset of your phone via iTunes (not on the phone itself).
5. Do not unplug the cable while the reset is happening. Once it's finished, you'll get a message informing you that your phone is now unlocked.
6. Restore from backup or set up as a new iPhone.
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Jinsil Park

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so can I follow this instruction and unlock my phone without receiving any email or text from Koodo?
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Ahmad

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You dont need to wait for the instructions if the rep has put it through the system already. In fact, Ive never had to dollow Ivans complex steps of backing up your phone or doing a factory reset. Just plug your phone into your computer, launch iTunes and it should say "congrtulations your iphone is now unlocked"
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Dennis, Mobile Master

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This is the email you would get:

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