Unlock in Koodo Self-Serve

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I remember seeing an option to unlock my phone in Koodo Self Serve before. Is this feature still available, or do I have to call to have my phone unlocked?
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Jillian Banks

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Posted 2 years ago

  • 1
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Mayumi, Mobile Master

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Log into self serve > Scroll down and Change phone > Unlock phone
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Robert, Mobile Master

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The only time you need to call is when it's an iPhone I think
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Tayeb A, Employee

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Hi everyone :)

The Unlock Phone functionality has been removed from self-serve for now. As a result, it's not possible to unlock phones on the current site. 

Thank you!
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James Turbine

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How do we unlock our cell phone then?
I don't want to pay the 10$ to talk to a customer service rep.
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Jru Gordon

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You won't be charged the $10 since it's not something you can do in self-serve