Unlimited incoming texts billing issues

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I signed up for international 30 day text plan. Supposed to be unlimited incoming texts. My self serve shows incoming was NOT unlimited. How do I get this fixed? Live in Canada. Went to Mexico. Signed up for Text 15 plan. See screen shot for where it shows unlimited incoming texts.
Photo of Monica

Monica

  • 80 Points 75 badge 2x thumb
  • confused - plan shows unlimited- invoice for each text

Posted 1 year ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,450 Points 50k badge 2x thumb
Yes you get unlimited incoming texts anywhere in the world. Did you get charged, or is it just that it didn't say unlimited? I wouldn't worry about it if youre not getting charged. If you do, then I'd send a private message to Koodo via Facebook or DM via Twitter to get it fixed.
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
@ Monica can you pls send us a private message, as per Goran, on Facebook so we can look at your account? Thanks!
Photo of Monica

Monica

  • 80 Points 75 badge 2x thumb
I am not on Facebook. Can I email you?
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
Yes you can. Email form is on our contact us page. It will require a few questions to to be answered and validating your account.