Unknowingly going over minutes

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  • Question
  • Updated 5 months ago
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Koodo charged my 40$ over for over using my minutes but did not notify my when my minutes where used up Is there anyway I can not have to pay it since I was unaware and this is my first time
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  • frustrated

Posted 5 months ago

  • 1
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Timo Tuokkola, Mobile Master

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You can try contacting koodo, either by phone or Facebook messenger, and see if they're willing to be generous. They are under no obligation to be though. Presumably you did know when you signed up how many minutes you get per month, and there is, to my knowledge, no provider in Canada that seems notifications when you have used up your minutes.
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Allan, Mobile Master

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I would recommend upgrading to a plan that has unlimited minutes as well.
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Mathieu, Mobile Master

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Hi Liz,

Koodo isn't a babysitter. They won't hold your hand. You are responsible to check your usage and pay for what you used. You have the tools to check your usage, so you should manage it accordingly. If you need extra minutes, perhaps take a look at unlimited minute plans.