Unknow email registrated

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  • Question
  • Updated 2 years ago
  • Answered
Is there one way to know which one is the email registered with my phone number? the guy who sold me my chip asked me for this stuff but he didn't gave me any information about it, he just sold it to me! Thanks
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Isaaqk Riveera

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Whichever email you're using for your self serve account. You'll need to activate your sim in self serve since it seems he hasn't activated it (he didn't ask for your email,etc)
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David, Mobile Master

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The usual process when replacing an old SIM with a new one is to log into the account, and update the SIM card number in the account with the new SIM card number. This leaves everything the same as it was, except there is a new SIM card associated with the account (and phone).

If this process was followed, your account should be accessible in the same manner as it was prior to you buying the new SIM. Since the sales person did not request another email address for you, the changes should have proceeded under you current email address.

You can call Koodo directly at the numbers listed in the 'Contact Us' section at the bottom of the page if you can not access your account through the self serve process.
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Isaaqk Riveera

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I'm gonna go check with this guy tomorrow, hopefully he can help me because my account it's still with the first chip number
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Daniel Kim, Mobile Master

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Hey isaaqk I understand what you meant now :P, have you gone under mobile phone> change mobile phone> pick option then register the new sim? Dfbutt explained it quite well. So basically once you register the new sim that will be the active sim "associated with your email" or account and the old sim will be inactive. Hope that makes sense :)
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RudyW

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Ready for the induction into Mobile Master dfbutt? :-) I don't know how they pick them but you certainly should be considered.
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David, Mobile Master

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Thanks for your confidence in me, RudyW.
Why is it so hard to register when I got the service I gave him my information but you keep sending me phone calls and emails that it is wrong I don't understand because I have only one email address.
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Nabil, Employee

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Hey Debbie!

Have you ever been able to login to your prepaid Self Serve? If not, please click on this link: http://koo.do/XfwuSl. If you've already accessed your Self-Serve but you are experiencing issues right now, please click on this link: http://koo.do/1nNDYbZ.

Thanks! 
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Avellina Park

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I am having the same prob
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Nabil, Employee

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Hey Avellina!

Could you please clarify the issue? Are you able to register to Self-Serve? Have you tried (http://koo.do/XfwuSl)?

Thanks!