unfortunately camera stopped

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  • Updated 2 years ago
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brand new Moto Z play bought on Friday december 9th 2016.  tonight I have a notification that says "unfortunately camera has stopped".  I then tried to install a new camera app just to check but it doesnt work either.
I then did a factory reset inside the settings but it still did the same, afterwards I then did a hard reset through recovery mode.  my questions are what do i do now, it is under guarantee but I know in quebec city their are none left.  do you send me a replacement phone and I return this one?  extremely disapointed with this
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Jody Smith

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Jody,

You have 15 days to return the phone. Unfortunately it has to be done where you purchased the phone, so keep checking with them if they have any more available. If after 13-14 days they still don't have any, you can either return it and get a refund or send it off for warranty work.