Unfair Data Charge - Can't Control it

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  • Updated 9 months ago
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Hello,

I have an LG Nexus 5. Unfortunately, when you first setup Android for the first time, data automatically turns on for the setup process. There is no way to bypass this until you skip through the setup process to turn off data.

My plan does not have data, so the 6mb that were used during the setup process was charged to my account. 

Is there anyway to dispute this? It seems unfair from my perspective as I did not intend to use data, it the default when first setting up Android. 
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sammmmmm

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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When you first set it up your asked to connect to a wifi before it does anything, connect to a wifi signal and you won't use any of your cellular data.
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sammmmmm

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Yes, I know it asked me to connect to wifi during the setup process, but LTE was already on BEFORE that screen. 
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Goran, Mobile Master

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There is th data use grace period as Bob said below so you don't need to worry about the minor data usage.
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Goran, Mobile Master

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Basically because you have the option to connect to wi-fi during setup, it's very unlikely that you will be able to dispute it. You could always call 611 anf try I suppose.
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BobTheElectrician

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There is a 10-day grace period if you are a brand new customer because the providers know you have no idea how much data you will use.

Other than that....

http://community.koodomobile.com/koodo/topics/data-and-how-to-make-the-most-of-it
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Goran, Mobile Master

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D'oh!
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Mayumi, Mobile Master

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Also, even if you are existing customer and you upgrade your phone from Koodo, there is good chance they will wave this "set up data leakage fee".
I got this situation twice before. One was setting up by store rep and one was setting up by myself at home. And it was under 10 MB.

As OP said data was already enabled and there is no way to turned off until you get to set up WIFI.  You should call Koodo and explain your situation (if you are existing customer and this happened)

If you are new customer, then it what Bob said.
(Edited)
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Goran, Mobile Master

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Good point on if you're a pre-existing customer.
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Jenny Chow

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I changed to a new phone and during set up time, I used 96mg data.  can Koodo forgiven this. It occured on the day I change phone & switch plan. I was a Koodo customer already.    
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Allan, Mobile Master

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You can try contacting Koodo directly but there is definitely no guarantee anything can be done.
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Mayumi, Mobile Master

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@Jenny
Did you set it up at a store(where) or at your home?
What phone did you get? 
We can't look into your account here in community, so send them message through this link. 
You can dispute your charge. I did it  when I got data charge for set up( but, it was only under 10 MB )
https://www.facebook.com/Koodo

 
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Jenny Chow

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Thank you. I'll try to send a message via that link. Hope it helps.
I was trying to set up both at the store and at home because it was getting late. 
I changed from a Samsung Prime to an iphone 7+, and changed my plan with data to a new plan 'All talk/no data'. 

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