Prepaid SIM card not working

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
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ranjan verma

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Posted 3 years ago

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5s

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Undefined, what is?
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ranjan verma

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My new prepaid SIM..activated it on the website..still not working
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Mayumi, Mobile Master

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Did you restart your phone?
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ranjan verma

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Multiple times
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Mayumi, Mobile Master

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Is your phone from Koodo? Or is it an unlocked phone from another carrier?
(Edited)
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ranjan verma

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I m using MI3, it's unlocked phone. I have used different sim card in it. Vodafone when i m in India, libra when iI was in Australia. It works perfectly fine. I bought the new sim today at 1.00pm and activated it online. But it's not working
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Mayumi, Mobile Master

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I'm not sure if your phone is compatible with Koodo.
You can try this link
http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...
But if you can stop by a Koodo Shop where you got a sim card, they will be able to test your phone. (They have a demo/test Koodo SIM card) 

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