Unable to send or receive pictures/videos

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  • Question
  • Updated 5 years ago
  • Answered
It says I have unlimited text and picture messaging, however I cannot and have never been able to send or receive pictures/videos on my phone. Help please! I'd really like to be able to do this...
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Khylah Krug

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Posted 5 years ago

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C Lim

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Hello, do you have data included in your plan? Data needs to be enabled in order to send MMS Picture messages.
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Timo Tuokkola, Mobile Master

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What happens when you try to send messages?
Do you receive ANYTHING when someone sends one to you?
Is 3G data blocked on your phone or on your account? Picture messaging doesn't work over wifi.
Did you get your phone from koodo?
Does regular text messaging work okay?
Which phone do you have?
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You must have a data block on your phone - this block was probably requested by you or the account owner. You can call customer service or use self-serve to remove data block (just becareful of 'background data' causing you to pay overage charges).
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Zaphod Beeblebrox

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It is just a possibility. There are many factors involved when it comes to this situation.

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