Unable to open the e-bill

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  • Question
  • Updated 5 years ago
  • Answered
Hello,

I received a message from koodo today that my e-bill is ready.However I have been unsuccessful in opening up the pdf file.

I receive an error which says something like this: "Error 500--Internal Server Error. The server encountered an unexpected condition which prevented it from fulfilling the request."
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Shayan Sohail

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Posted 5 years ago

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Chris Petersens

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What browser are you using? It works for me in IE and Chrome.
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Rocky Balboa

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You may have to uninstall and re-install Adobe flash player as well.
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Shayan Sohail

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I am using chrome. I tried on IE as well. Same issue
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Myke

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Probably an issue with Adobe Reader. Look for any updates on the Adobe Reader website.
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Zaphod Beeblebrox

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More often than not, when you get the notification about the e-bill being ready, it takes about 24 hours to fully be seen online.
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Robert, Mobile Master

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Are you able to download the file?
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Rocky Balboa

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Yeah I'd stick with installing and installing adobe reader. Also trying clearing the cookies and cache on your web browser.

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