unable to access self serve billing & phone plan info!

  • 1
  • Question
  • Updated 4 years ago
  • Answered
my self serve account isn't working properly! wont let me sign in from my cell & only lets me see where to change my email info when I sign in from computer! .. tried reregistering but its saying it has ,y email in the system already. help?!
Photo of Holly O'Rourke

Holly O'Rourke

  • 70 Points

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,342 Points 100k badge 2x thumb
Your self serve account was set up incorrectly, you need to call customer service and have them change it to the account owner.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
We see this a lot..... @paul what do you mean it was set up incorrectly? Who is doing what that these things get messed up? It should be easy.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,342 Points 100k badge 2x thumb
It was set up as an account manager (might not be the correct name for it) not account owner so one can only keep track of their use but not make changes ect.

This conversation is no longer open for comments or replies.