unable to access credit card

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  • Updated 4 years ago
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I have a problem with my parents' prepaid accounts. the problem occurred this month while topping up their accounts. I can not do it for neither of them even when I use my own credit card. Any same issue? solution please.
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Navid Elip

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Navid,

You're best off to call Koodo, you can use your parents' phone and dial *611, or 1-866-99-KOODO (1-866-995-6636) from any other phone. They will probably ask for your parents' pin number so make sure you know what it is :)

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