Unable to verify credit card

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  • Updated 9 months ago
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I wanted to buy a booster for my prepaid card. But I get error message "unable to verify credit card". Is it because Koodo self-serve does not accept credits that are not issued in Canada?
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Ken

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Posted 1 year ago

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Mayumi, Mobile Master

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IIRC, If you have an international credit card, you have to call in and register it  before you use it.
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Ken

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There is no mention in self-serve that we need to call to register international cards. Anyway, I called but they can't register my card also. The lady said I tried too many times to register my cards in self-serve. I gave her another credit card number that I did not tried in self-serve. She can't register that card also. She has made a request to Koodo to register my card but it will take 3 to 5 business days. All this could have been avoided if Koodo spell out on their website that WE MUST CALL TO REGISTER INTERNATIONAL CREDIT CARDS! And please give us a telephone number that we can call from overseas. I have to call the postpaid hotline and request them to connect me to prepaid hotline. Koodo is very unfriendly to tourists using their prepaid SIM cards!
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David, Mobile Master

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You'll find the same st gas stations, where you will need to get your card authorized inside the store, rather than at the pump.
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Andy Pillip

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The credit card form offers a dropdown for the country, but doesn't inform about the exception for international cards – instead it says it coudn't verify the card.

That's really user unfriendly. The system knows that only Canadian Cards will work, it let's the user fail gloriously without any help.

Shame on the designers.
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Erika Rising Sun

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I need a booster data add-on right now but if it takes 3-5 days to register, why bother... (because I just moved and I wanted to have some data on my phone until we get internet at home in 5 days!) I would never go with Koodo ever again in the future, so lame.
What's the point of having a credit card if it doesn't work? Yes it's from another country but it works mostly in many websites/shops. And I don't think they're willing to change anything about this because this conversation started 5 months ago...
Shame on you Koodo.
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Erwin

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To be honest, I have to register one my canadian American Express for pre-authorized because it flagged it as international. I’m not really sure why international credit cards has to be registered when you can use it to buy stuff on stores and online but I believe it is just a security thing to prevent fraud. If anyone else can shed a light
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Erwin

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To be honest, I have to register one my canadian American Express for pre-authorized because it flagged it as international. I’m not really sure why international credit cards has to be registered when you can use it to buy stuff on stores and online but I believe it is just a security thing to prevent fraud. If anyone else can shed a light