I have been in contact with Koodo several times (of course getting a different person each time) in regards to a ticket that was placed 2 weeks ago. I have visited my local Koodo, as well as researched what it is I can do on my end to have my issue resolved. At first I thought it was a silly issue, not being able to view my tab balance (thought maybe it is paid off, which I am certain it is). I let it slide. I then called into Koodo in hopes to purchase a new phone, because I have now had mine for 3 years and it is starting to malfunction. (My texts are received backwards, I don't receive some texts until hours later, my battery does not last and a lot of the time I can not go on my internet browser) so I thought it was time for an upgrade. Great, I found a phone I want, but it was not going to be that simple. When I called Koodo the first time, I was speaking to a gentleman who was doing his best to figure out my issue, called his service team 3 times, nothing, no one could access my account, and no one knows why. So I went into the store where I was all excited to purchase my new phone, waited in line for over an hour, finally sat down, sales rep went to the back got me the phone, signed into my account and nothing, he too could not change anything on my account, we even tried to change my plan, to a promotional plan and were unable. (I finally was able to change my plan after calling Koodo 3 separate times, fingers crossed my plan changed, but now I probably am going to be charged the $10's because I had to call into costumer service to change it). After I changed my rate plan I called Koodo again thinking, well they are super busy maybe they just forgot to call me back, giving them the benefit of the doubt, but yet again no change. I was told the issue would be resolved within 3 business days and I would be hearing back from a rep. (Which it has now been 8 business days). In the whole scheme of things I really just want a new properly working phone. I like Koodo, I love the service I receive and plans they offer, they work extremely well for what I need. I am just getting frustrated that I am unable to change my phone so I can use the services that I pay for. So with all this being said: I was wondering if anyone else has had this issue? If so how long did it take them to fix it?