unable to update or reset iphone 5c

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  • Question
  • Updated 2 years ago
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Hi, my iPhone 5c "froze" and now I am unable to update or do a system restore. Does anyone have any idea what I can do here?
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Sherri

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Posted 2 years ago

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Ivan, Mobile Master

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Please try a force restart:

https://support.apple.com/en-ca/HT201559
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Sherri

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It has since powered off (when I tried to force restart) all I get now is the apple symbol. Also, iTunes isnt recognizing my device when connected.
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Chadwick, Mobile Master

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You may have to boot it into recovery to do a restore. Sometimes it gets Itunes to recognize the device.

https://www.youtube.com/watch?v=ZHDah...
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Melissa, Employee

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Hey Sherri! Is your phone working now? Keep us posted!
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Sherri

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Hi, I had to take it to the local jump+ store and have it restored.
Thanks to everyone who gave suggestions as to what to try.

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