Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention
My current phone is paid off and I have a positive Tab balance. When I look at the phone plans at the bottom of the page it says, "Check out our new plans" and has a "Get started" button. But when I click the button it says,
"Based on your profile, you are not eligible to complete this transaction. Potential reasons for this are:
You have not been with Koodo for at least 3 months
You have not yet paid off your first bill
You are on the spending limit program"
I have been with Koodo since 2009, my bills are payed off, and I am not on the spending limit program. Any idea why I can't change to the new cheaper plans?