Unable to Register for Self Serve

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  • Updated 2 years ago
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I ordered a phone online, with the cell phone number to be transferred. When I try and register for Self Serve, it asks for my First Name, Last Name & Koodo Mobile Phone Number (which I don't have yet). Everything I do results in the response "Account could not be found". How can I register for Self Serve?
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Philip Milford

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Posted 2 years ago

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Robert, Mobile Master

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According to this thread
 You should be able to sign up with your account number.  Let us know! - Melissa
(Edited)
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Philip Milford

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Thanks but I don't have an account number; there is a customer number on the packing slip and I tried that but it does not work either,
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Chad Burr, Mobile Master

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You need to call into koodo and activate your Sim first. Then you can register
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Philip Milford

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I called Customer Service and after about 1 hour on the phone, they were able to get it sorted out including transferring over my old cell phone number and I can now access Self Serve.  Koodo does need to look at their process here and the info they are providing online customers so this type of thing does not happen.
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Rusty

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This exact same thing just happened to me. All that's in the package is the phone, the SIM card and a waybill which does not have my phone number or account number on it. Called Koodo customer service, they say I need to talk to the web store support. So now I have to wait two hours for them to start taking calls...
(Edited)