Unable to register for self-serve

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  • Question
  • Updated 2 years ago
  • Answered
I signed up with Koodo on Saturday night. Been trying to register for self service online but am being told my registration info isn't correct....even though it is. Any ideas? 
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Ken Kelley

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Posted 2 years ago

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Robert, Mobile Master

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Are you on prepaid or postpaid?
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Ken Kelley

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Postpaid, sir. 
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Mayumi, Mobile Master

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Did you use same email adress that you used for sign up for Koodo account?
They need same email to register for self serve.

You can clearing browsing history and/or use different browser to try it again.

Let us know if it worked :) 
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Ken Kelley

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Hi! I'm not even bring prompted for my email addy. All it's asking for is my first and last name, phone number, postal code and account number. 
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Mayumi, Mobile Master

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1st page : Your first and last name. and your phone number. correct?

https://secure.koodomobile.com/account/Registration.portal
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Ken Kelley

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Correct. Then the following page is postal code and account number. 
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Mayumi, Mobile Master

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And it says your info isn't correct...?
Did you try with different browser?
(Edited)
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Ken Kelley

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Tried 2 diff comps at home, my phone and my computer at work. All no go. :/
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Mayumi, Mobile Master

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Then I would call Koodo.
*611 from your Koodo phone, option 6 for tech support.
Tellthem you can't register for self serve.
They will help you :) and no charge for this call
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Ranjan, Official Rep

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Hi Ken - looks like two profile's were created for your account. One contains an 'e' in your last name and one doesn't. This may be the reason for the error. Can you confirm which profile is the correct one? (I see that you've used 'Kelley' for your username here, but your actual Koodo account was created using 'Kelly'). Once you confirm, I can try deleting the incorrect profile, and we can try again.
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Ken Kelley

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Hi Ranjan, my last name is spelled "Kelley", which is the one I would like to use. :)
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Ranjan, Official Rep

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Alright, so it looks like we'll need to delete the duplicate profile and also resend the confirmation email to get you setup.. but I'm not seeing an email address associated with your account. To avoid the call wait times or travelling to a store, I would recommend sending us a private message on Facebook or Twitter, where the reps can validate your credentials and help get this sorted. Let us know if that works.