Unable to receive calls

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Since I have got this koodo number, I am not able to receive calls from different numbers of other Telecom service providers. When I called helpline, it was not at all helpful. Huge disappointment with koodo services. Is there any solution for this problem?
Photo of Jani Hardik

Jani Hardik

  • 80 Points 75 badge 2x thumb
  • disappointed

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 140,732 Points 100k badge 2x thumb
Can you give us more information, Jani? What plan are you on for example and are you able to call out?
Photo of Goran

Goran, Mobile Master

  • 83,378 Points 50k badge 2x thumb
Did you port over or start with Koodo ? When did you in either case? We would need to know that first
Photo of Jani Hardik

Jani Hardik

  • 80 Points 75 badge 2x thumb
Plan is 1gb data+ unlimited calls i started with koodo since Feb 2016.
I am able to call and send messages but people using different telecom services are unable to reach me. When they call me, call gets disconnected automatically. I called koodo helpline which took atleast 30minutes to connect to customer service representative who had no idea about this issue.
Photo of Julie

Julie, Company Admin

  • 2,344 Points 2k badge 2x thumb
Hey Jani!

It seems that our technical support team verified the network and on that level, everything is A1 - the issue doesn't seem to reside there. 

Which phone are you using? I'm wondering if it has to do with the compatibility of your device to our network. 

Keep us posted!