Unable to receive calls

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  • Question
  • Updated 7 months ago
I'm using an iPhone 8 purchased from the apple store.

I have just ported over to Koodo, I can make calls, get onto the internet fine. However whenever someone calls me it goes straight to voicemail without even ringing. It was fine with my previous provider.

I have already reset my phone, enabling/disabling airport mode etc.
 
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Chris Pun

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Posted 7 months ago

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Allan, Mobile Master

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This is part of the porting process. It should be fixed by at least the end of the day, if not sooner.
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Chris Pun

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Thanks for the reply. 

My wife and I switched at the same time on saturday night. Hers was pretty instant. Mine has been about 3 days already. 

How long will it usually take?
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David, Mobile Master

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Is Do Not Disturb activated?
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Chris Pun

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Nope, Do Not Distrubed is not activated
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Dinh, Mobile Master

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I think you would have to contact Koodo porting team. Unfortunately that might involve calling or sending message through facebook.