Unable to receive calls or text, but outgoing works

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  • Question
  • Updated 4 weeks ago
I can, however, receive and send iMessage; Visual Voice mail also not working right now.  
I'd like to avoid update or restore. Number has been working fine for a long time and suddenly stopped yesterday.  
iPhone does not see any carrier update.
iPhone X 11.3.1. Thanks!
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Albion Fung

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  • anxious

Posted 4 weeks ago

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Paul Deschamps, Mobile Master

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Try turning off the phone and removing the SIM Card and then reseating it in the SIM tray and turn on and see if it reads the card now
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Dinh, Mobile Master

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@Albion: I would check the SIM card in another phone and see if the SIM works. We will need to find out if it was the problem from the SIM/phone/network...

Also, have you checked if the incoming number was put on the blocking list?  (Settings --> Phone --> Call blocking & identification).
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Allan, Mobile Master

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Did you recently switch to Koodo and carry your number over from another carrier?
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Albion Fung

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So I did some testing:
Original setup: iPhone X with Koodo. Cannot receive text or call, can do outgoing text and call  
Setup 1: iPhone X with Rogers: Can take incoming call, can take incoming text, can do outgoing text and call
Setup 2: Xiao Mi with Koodo: Can take incoming call, can take incoming text, can do outgoing text and call  

So this means it exclusively doesn't work with my iPhone X. It has been working for the past few months though, so I'm really confused.
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Albion Fung

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I just put the sim back into my phone for the third time and it seems to be working again suddenly. Thank you greatly for the help!
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Dinh, Mobile Master

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:) this is great. It could be a glitch somewhere... Cheers.