Unable to reach Koodo Web Store

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  • Question
  • Updated 3 weeks ago
I ordered a phone from Koodo a week ago. Yesterday, I received this message : "Here at Koodo, our customer’s security matters and we are always looking out for their best interest.In order to validate your online purchase in a secured manner, we kindly ask you to contact us at 1-844-566-3697. Otherwise, your order might be cancelled. "

I tried to call several times (between 3PM and 5PM) today but after being put on hold, the line shortly hangs up. I called Koodo customer service and they too tried to reach Koodo Web Store and encountered the very same problem. What the hell??
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Olivier Girard Joyal

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Posted 3 weeks ago

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Dennis, Mobile Master

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Was their an option to leave a voicemail?

Did you get this via email?  Did Koodo attempt to call you or leave you a voicemessage?
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Allan, Mobile Master

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I just called and got through in a minute and 30 seconds (sorry webstore guy for rudely hanging up and holding up your queue).
How weird! I did tried with two different phones! And the koodo representative encountered the same problem too... I can't believe you managed to get through!
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Allan, Mobile Master

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It may be a location thing. I've never had to wait more than a few minutes on hold with Koodo but I'm also in a smaller Atlantic canada province. Not too sure!
Uhm, I guess that could be it.
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Allan, Mobile Master

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Pure speculation at this point though. I dont have two sweet clues.