Unable to purchase new phone on old account.

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  • Updated 1 year ago
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I am trying to upgrade my Nexus 4 and purchase a new phone through Koodo.  I login to self-serve and then select the phone I wish to purchase.  However, it tells me I must add a new plan to my account because my current plan is inapplicable.  This happens when I select both Tab small and Tab medium.  Been using the same account since April 2008 and never had this issue before.
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Kevin Wooton

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Posted 1 year ago

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David, Mobile Master

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I believe this thread describes a similar circumstance. Let us know if it helps.