Unable to process request at this time\ Error: 20

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  • Updated 2 years ago
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I received a text message saying my credit card will expire at the end of the month and that I should update the information on my account. However, when I attempt at putting my new credit card information in I continue to get the message "Unable to process request at this time (Error: 20)." This message has been coming up every time I try to change my credit card info for the past couple of days. Is this an issue that will resolve itself sometime soon or am I missing something?   
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Posted 2 years ago

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Bernard, Official Rep

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Megan, are you simply overwriting the credit card info in self-serve when you get this error? Could you pls clear your history on your computer and try again?