unable to pay my bill

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  • Question
  • Updated 1 year ago
I am unable to pay my bill. I tried with credit card. It is saying address is not matching. I tried to call koodo support several times. Nobody is picking.
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Imtiaz Ahmed

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Posted 1 year ago

  • 1
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Goran, Mobile Master

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The billing address is supposed to match that of your Koodo account. If it's still not working then you can try #123 option 3 or use online banking to pay your bill instead.
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David, Mobile Master

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It  is possible the bank has updated your address to match the new Canada Post Addressing guidelines, but you haven't updated your address in Koodo's self-serve. Just check you banking to see the format they use, and update your Koodo address.
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Bernard, Official Rep

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Imtiaz, you changed your billing address just a couple days ago in self-serve. I suspect that has something to do with it and why there maybe a mismatch when address verification is done. There are many alternatives to pay the bill though. If the address is correct now and matches it should work next month.