unable to make or receive calls all of a sudden

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  • Updated 1 year ago
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i don't make or get calls to my cell all that often so not sure when it started exactly, but i suddenly noticed that i'm unable to do either. can't even check my voicemail. it just days dialing until it eventually disconnects. new phone and new number, but i've had both for a month now and this is a recent problem within the last 2 weeks.
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Monica

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  • annoyed

Posted 1 year ago

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David, Mobile Master

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Have you restarted your phone?  That often fixes such problems.
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Monica

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that worked. how odd. I have never had that problem with any other phone or phone company. thanks!
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David, Mobile Master

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Happens to all on occasion. I do a regular weekly restart, just because.
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Cory

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What phone do you have?
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Roxanne Dwyer

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Hi. Can you help me? I purchased international add on to come to Europe. Been here 3 weeks. It doesn't work. Only the text works. When I went on my self serve it said I have no add on. .....
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Allan, Mobile Master

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Do you have an iPhone and does the texting work when connected to wifi my chance? You may be using iMessage and not actually sending texts. Do you have any service/are connected to a carrier?

Do you have the free international Voice Roaming Add-on enabled? Login to self serve, click view rate plan, click manage beside the add-ons tab and find and add it.
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Monica

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Samsung Galaxy S7. it is working now I tried turning on and off. Strange but it worked.
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Cory

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Ah ok. It may happen again. It's been reported on all Canadian carriers after the latest S7/S7E Software update. There's something broken in the latest update. I would assume Samsung is working on a fix.