Unable to make monthly payment

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  • Updated 4 years ago
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I deactivated my phone a few weeks ago and I received an email confirmation. I still have a monthly payment to pay however when I went onto my account in the SelfServe I was unable to make a credit card payment, when I clicked "view bill" or "make a credit card payment" the page kept telling me there was a system error and that I need to contact Client Care/Channel Care. How do I pay my outstanding bill and why have I still not received my bill for my tab.
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Sarah Burdett

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Posted 4 years ago

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Chris Petersens

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So you were able to log into selfserve just not pay?
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Hi Sarah,

Your best bet would be to call Koodo to have this resolved.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Sorry for the trouble.



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