Unable to make international calls from Barbados to Canada

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  • Question
  • Updated 4 months ago
We were in Barbados with Easy Roam. When we tried to call home, we received a message stating this number is not able to make international calls. Data worked flawlessly, but we couldn't make calls home. I have the $48 unlimited plan with 5Gb data on a Moto G4 Plus
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Bob

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Posted 4 months ago

  • 1
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Goran, Mobile Master

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Did you also have international voice roaming enabled? Which carrier were you roaming on?
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Goran, Mobile Master

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Good to have regardless but I recall being told that's more for making international calls while in Canada.
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Allan, Mobile Master

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International Voice roaming isn't (or shouldnt according to Koodo) be needed if easy roam is on the account.
But again, good to have anyways.
(Edited)
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Dinh, Mobile Master

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According to Camilo_A in this recent thread: https://community.koodomobile.com/koodo/topics/easy-roam-while-i-am-in-australia-i-cannot-place-a-ca...
"It does for some people... Since this add-on will enable International calling from Canada... So if this is not on the account, international calls will not work, unless client dial to a number under the North American Numbering Plan... ;)"

So it does work for some, and does not hurt to try.
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Goran, Mobile Master

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It gets a little confusing over time. Convention was have all 3 to Roam then we were told not needed officially by Koodo but over time it seems that it's still good to have because for some reason it helps sometimes.
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Bob

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I just checked, I have International Data, Voice and Easy Roam Add-Ons

I can't remember which carrier I was on. The phone selected automatically. Data and texting was working.
(Edited)
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Dennis, Mobile Master

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When you say international calls, where were you calling from Barbados?  Are you just calling locally or Canada or to another country?
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Bob

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I was calling from Christ Parish in Barbados to the Niagara Region in Canada. I have a Canadian phone. Data and texting worked fine, just not calling.
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Dennis, Mobile Master

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Did you try to call locally in Barbados?

Was there anything on the phone or in the message regarding "call barring"?
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Bob

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I didn't try calling locally. The message didn't say anything about call barring, just that this number can not make international calls.